Our Canon Powershot A80, which we bought in Kuala Lumpur, was one of those unfortunates to develop a CCD problem.¹ It happened at a time when we were packing our bags to leave Malaysia—with no time to send the camera to Canon Service center and get it back.

With the warranty been void for more than a year, we were not sure if Canon would help. In addition, the camera was purchased in Southeast Asia; and we’re now in Europe.

When we called, Canon Nederland BV customer support was prompt, and advised us to send the faulty unit to their service center. Two weeks later, it came back promptly fixed and now as a fully functioning unit—with nothing charged to us, not even the return shipping cost.

Needless to say, we’re delighted. Thanks Canon—you’ve turned, at the least, this customer into a fan.

1. In which pictures look like Moire fringes with a lot of noise, unrecognizable, fuzzy images. [←]

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